Alto Africa launches first truly unlimited IT support service

  • Posted on: 26 February 2018
  • By: editor

.Alto Africa CTO Oliver Potgieter says there is no reason why one cannot follow a cloud services model for IT support.

Alto Africa has launched the first unlimited IT support service offering in Africa. Cloudbox customers and all their devices are completely supported for a low fixed fee of R195 per month and includes onsite and remote support, change requests and all new user and device configurations.

Cloudbox is a well-designed and widely accepted 'All-in-One' IT solution in a box. It is a cloud-based all-inclusive IT offering specifically designed for SMEs that are looking to up their IT game.

It offers affordable installation, maintenance and support costs payable at a fixed rate per month, giving small business owners the freedom to focus on their business instead of worrying about IT issues.

In the IT services space, traditional Service Level Agreements (SLAs) and support contracts normally only include remote support, but exclude change requests and onsite support.
Alto Africa CTO Oliver Potgieter says there is no reason why one cannot follow a cloud services model for IT support. "We offer a low-cost fixed fee per-user model. We’ve spent a lot of time and effort building support efficiency into our Cloudbox solution and our IT Human team, which has allowed us to create a unique offer for IT Support at a price point that is unheard of in the industry."

The adoption of cloud-based services is primarily driven by the need for flexibility, financial benefits and the ability to adopt new technology quickly. Unlimited support contracts protect business owners and IT suppliers from disappointment and missed expectations.

"Cloudbox incorporates email, email backups, file sharing, computer backups, antivirus and communication into one simple package to take the complexity out of IT. The solution balances compliance and control with usability and functionality and ensures that your software is standardised throughout your company," he explains.

Potgieter says small businesses especially struggle with budgeting for IT services and one unexpected month of typical ad-hoc support costs could have an adverse effect on cash flow. "Cloudbox unlimited support gives the responsible small business owner complete control over their IT spend on a month-to-month basis."

With Cloudbox, IT resources and applications are managed offsite in the cloud, so customers only pay for the services they actually need. With no unexpected costs, budgets can be projected more accurately and with only one set of licences to manage, customers have the flexibility to scale up or down as they require.

"IT leaders can protect their business interests by seeking vendors with sound business models and methodologies. Small businesses that don’t invest in the right technology will struggle to remain competitive, that is why it is essential that they adopt a cloud strategy immediately," he concludes.